Privacy Policy

Personal Information

• Email address (required for order confirmation and delivery)
• Name (optional, for poster shipping)
• Shipping address (only for physical poster orders)
• Payment information (processed securely by Stripe)

Images and Content

• Photos you upload for AI portrait generation
• Generated AI portraits and any customizations you make
• Text or other content you add to your portraits

Usage Information

• Device information, browser type, and IP address
• Pages visited and features used on our platform
• Performance data to improve our AI models

• Service Delivery: Process your photos, generate AI portraits, and deliver your orders
• Communication: Send order confirmations, delivery updates, and customer support
• Improvement: Analyze usage patterns to improve our AI models and user experience
• Legal Compliance: Maintain records as required by law and resolve disputes

Important: We never use your personal photos to train our AI models or for any purpose other than generating your specific portrait order.

• Encryption: All data is encrypted in transit using SSL/TLS and at rest using AES-256
• Secure Payment: Payment processing is handled by Stripe, a PCI DSS compliant provider
• Limited Access: Only authorized personnel have access to your data, and only when necessary
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Data Minimization: We collect only the information necessary to provide our services

• Account Data: Retained for as long as your account is active
• Generated Portraits: Stored indefinitely for download access
• Original Photos: Deleted within 30 days after portrait generation
• Payment Data: Not stored on our servers; handled entirely by Stripe
• Order History: Retained for 7 years for tax and legal purposes

You can request deletion of your account and associated data at any time by contacting support.

We do not sell, rent, or share your personal information except in these limited circumstances:

• Service Providers: Trusted third parties who help us operate our service (hosting, payment processing, shipping)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfer: In the event of a merger, acquisition, or sale of assets
• With Consent: Any other sharing requires your explicit consent

We never share your photos or generated portraits without your explicit permission.

You have the following rights regarding your personal information:

• Access: Request a copy of all personal data we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your account and personal data
• Portability: Request your data in a portable format
• Withdrawal: Withdraw consent for data processing where applicable

To exercise these rights, contact us at privacy@tailsai.com

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze site usage and performance
• Provide personalized experiences

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

Tails AI is operated from the United States. If you are accessing our service from outside the US, please be aware that your information may be transferred to, stored, and processed in the US where our servers are located.

For users in the European Economic Area (EEA), we comply with GDPR requirements and ensure adequate protection for your personal data.