Refund Policy
Our commitment to your satisfaction with clear and fair refund terms.
Last updated: January 1, 2024
We stand behind the quality of our AI-generated portraits. If there's a technical issue with your AI generation (such as processing errors, corrupted files, or system failures), we'll regenerate your portrait or provide a full refund within 48 hours of your order.
Important: This guarantee covers technical failures, not subjective preferences about artistic style or appearance.
Eligible for Refund
- Technical processing failures
- Corrupted or incomplete files
- System errors preventing download
- Wrong style applied due to system error
- Duplicate charges or billing errors
Not Eligible for Refund
- Dissatisfaction with artistic style
- Personal preference differences
- Expected different results
- Changed mind after purchase
- Poor quality source images
Timeframe: Digital download refund requests must be made within 48 hours of purchase.
Quality Guarantee
We guarantee the quality of our printed posters. If your poster arrives damaged, defective, or with print quality issues, we'll replace it free of charge or provide a full refund.
Covered Issues
- Damaged during shipping
- Print quality defects
- Wrong size or frame color
- Missing or broken frame parts
- Incorrect image printed
Not Covered
- Change of mind after shipping
- Incorrect shipping address provided
- Damage after delivery
- Dissatisfaction with chosen image
- Normal wear and tear
Reporting: Damage or quality issues must be reported within 7 days of delivery with photos of the issue.
- Contact Support: Email us at support@tailsai.com with your order number and reason for refund
- Provide Details: Include relevant information such as screenshots, photos of damaged items, or error messages
- Review Process: We'll review your request within 1 business day
- Resolution: Approved refunds are processed within 3-5 business days to your original payment method
Response Time
Within 24 hours
Processing Time
3-5 business days
Refund Method
Original payment method
Bulk Orders
For bulk orders (10+ portraits), refund terms may vary. Contact our support team for specific terms before placing large orders.
Gift Orders
Gift orders follow the same refund policy. The person who placed the order must request any refunds.
Chargebacks
Before initiating a chargeback with your bank, please contact our support team. We're committed to resolving issues directly and can often provide faster resolution than the chargeback process.
- Currency: Refunds are processed in the original currency of purchase
- Exchange Rates: Currency fluctuations may affect the final refund amount
- Shipping Costs: Original shipping costs are non-refundable unless the item was damaged or defective
- Return Shipping: For damaged posters, we cover return shipping costs
If you have questions about our refund policy or need to request a refund, we're here to help.