Refund Policy
Our commitment to your satisfaction with clear and fair refund terms.
Last updated: January 1, 2024
Technical-Issue Guarantee
We stand behind the quality of every order. Most results are easy to perfect yourself — our built-in editor lets you regenerate any card using the free edits included with your order, with more edits available to purchase anytime. If an unresolvable technical issue (such as processing errors, corrupted files, or system failures) prevents you from receiving or editing your order, we'll regenerate it or provide a full refund.
This guarantee covers technical failures our team is unable to resolve, not subjective preferences about artistic style or appearance.
Digital Download Refunds
Eligible for Refund
- Technical processing failures
- Corrupted or incomplete files
- System errors preventing download
- Wrong style applied due to system error
- Duplicate charges or billing errors
Not Eligible for Refund
- Dissatisfaction with artistic style
- Personal preference differences
- Expected different results
- Changed mind after purchase
- Poor quality source images
Digital download refund requests must be made within 48 hours of purchase.
Printed Poster Refunds
Quality Guarantee
We guarantee the quality of our printed posters. If your poster arrives damaged, defective, or with print quality issues, we'll replace it free of charge or provide a full refund.
Covered Issues
- Damaged during shipping
- Print quality defects
- Wrong size or frame color
- Missing or broken frame parts
- Incorrect image printed
Not Covered
- Change of mind after shipping
- Incorrect shipping address provided
- Damage after delivery
- Dissatisfaction with chosen image
- Normal wear and tear
Damage or quality issues must be reported within 7 days of delivery with photos of the issue.
How to Request a Refund
- 1Contact Support: Email us at support@tails-ai.com with your order number and reason for refund
- 2Provide Details: Include relevant information such as screenshots or photos of damaged items
- 3Review Process: We'll review your request within 1 business day
- 4Resolution: Approved refunds are processed within 3-5 business days to your original payment method
Response Time
3-5 business days
Processing Time
3-5 business days
Refund Method
Original payment method
Special Circumstances
Bulk Orders
For bulk orders (10+ portraits), refund terms may vary. Contact our support team for specific terms.
Gift Orders
Gift orders follow the same refund policy. The person who placed the order must request any refunds.
Chargebacks
Before initiating a chargeback with your bank, please contact our support team. We can often provide faster resolution.
International Customers
- Currency: Refunds are processed in the original currency of purchase
- Exchange Rates: Currency fluctuations may affect the final refund amount
- Shipping Costs: Original shipping costs are non-refundable unless the item was damaged
- Return Shipping: For damaged posters, we cover return shipping costs
Need Help?
If you have questions about our refund policy or need to request a refund, we're here to help.